A Message from MTI Regarding Coronavirus (COVID-19)

A Message from MTI Regarding Coronavirus (COVID-19)

UPDATED: 8th July 2020

In response to the global pandemic, we have worked diligently to try and answer your questions regarding the unique circumstances that have emerged as a result of Coronavirus. Our first priority is the safety of our customers and their organisations as well as our staff and partners.

We have gathered some information that we hope will help clarify our policies and inform your decisions moving forward. Instructions of 'what to do next' also appear below. Please read and absorb all information on this page and continue to check back here for updates.

Cancellations and Postponements

You can request MTI to approve a postponement or a cancellation of your production. 

TO POSTPONE YOUR PRODUCTION: Please send an email with your updated dates to your Licensing Representative or to shows@mtishows.co.uk. In light of the unique situation we will waive any additional rental fees that might be due due to a postponement. While we cannot anticipate every circumstance, we do not expect that any such rescheduling requests will be denied unless a proposed "new" performance date cannot be allowed due to a pre-existing restriction.
Please note: we are unable to postpone productions without some indication of when you might want to stage the production. Even just a rough idea of a month is fine – we can always adjust that as your plans firm up.

TO CANCEL YOUR PRODUCTION: Please send an email to just one member of the MTI licensing team, informing them of your need to cancel because of the current, unprecedented circumstances. All rental materials currently in your possession should be returned to our Hire Library (please see 'RENTAL MATERIAL' section below). If your final performance was due to take place before 31st December 2020, all cancellation fees will be waived. 

Unfortunately, as per Clause 6 of your Performance Agreement, we are unable to offer a refund for purchases of Broadway Junior shows. We would be happy to assist you with rescheduling your production before 31st December 2021.


As you may be aware, we closed our Hire Library on Friday 20th March. Like so many other places of work, we have been busy planning how we might adapt our working practices in order to protect our staff and implement social distancing.

In light of the above, and considering that the UK government continue to advise companies to utilise home working, our Hire Library will operate as per the information below.


  • Outstanding orders that have not been fulfilled will be despatched w/c 24th August 2020. Hire fees will be adjusted accordingly to take in to account the change in delivery date.
  • Materials requested to be received after 1st September will be delivered on/before the requested delivery date as normal.


We cannot accept deliveries after Wednesday 14th July.

Our Hire Library will fully re-open on MONDAY 14th SEPTEMBER and will be able to accept deliveries as normal from that date.

Please do not arrange for any deliveries to take place between 14th July and 14th September.


At this time, we are unable to consider offering streaming rights for performances. We regret any disappointment this may cause.

MTI is committed to supporting our customers during this uncertain time and, with this in mind, we are currently working to launch a streaming platform and streaming licences to co-incide with the resumption of live performances in the UK and across the continent. This new streaming platform, which is currently being trialled in North America, will allow streamed productions to reach family, friends and patrons in their own homes.

Rest assured that we'll be making further announcements as/when we have further information to share on this exciting development.

Please note that the platform/streaming licence is designed for live-streaming or captures of a live performance, it will not cover remote/online performances where the performers are in separate locations. 


We at MTI always appreciate the incredibly entertaining and uplifting videos witnessed online and on social media, especially over these last few weeks.

While we encourage you to continue sharing your gifts and talents, we ask that you please read these User Generated Content Guidelines for some great suggestions on getting the most out of your Fan Video. Please tag @mtieurope

Message from Managing Director, Sean Gray

March 12, 2020

Dear Customers,

Across Europe, the Coronavirus crisis is having a serious and growing impact on the theatre and on life in general. We at MTI are monitoring news outlets and government sites in order to stay abreast of the situation, and we know that you are too. Many countries have closed their large theatres, schools and cultural centres and we await updates from our government on their plans to manage the situation as it develops. By the time you read this, there may well have been further developments.

An increasing number of concerned licensees are contacting us to ask for advice regardingyour upcoming productions. Simply, if you cannot perform your show as a result of the Coronavirus response, we will change your performance dates where this is possible (we will need to verify that alternate dates do not clash with those of other licensees). Any licensees forced to cancel and unable to postpone to a later date should contact our licensing department to discuss their licence. At this time, in the United Kingdom, the decision as to whether to proceed still rests with each producer, artistic director, principal, or teacher with decision-making authority. In some European states, the decision has already been made by the authorities. The priority for us all, it goes without saying, is the health and safety of our communities.

Your licensing contacts (our wonderful licensing team Rupert Sharp, Ian Reeder and Ryan Macaulay and our receptionist Stephanie Parker) are here to answer questions and, where necessary, process changes to existing licenses. (We do ask for your patience as we work to address everyone's needs. We also ask that you hold off on inquiries and requests that are not time-sensitive). While there may be pre-existing conflicts or restrictions when rescheduling your performances, we will do what we can to minimise the impact on your organisation and your production.

We are hopeful that the coming days will offer more clarity into the nature and scope of this situation. MTI has the capability for our licensing staff to work remotely if necessary and we expect no interruption to the customer service you expect of us. You are an extension of the MTI family and we take pride in the service we provide for you and for the authors we represent. We offer you our sincere wishes that you, your friends, and your family remain safe and healthy during this time.

Theatre people and all of us in the arts are optimistic and irrepressible. The show WILL go on, now or later, and MTI is still here to help make your experience as smooth and memorable as possible.

Sean Gray
Managing Director
Music Theatre International (Europe) Ltd.