A Message from MTI Regarding Coronavirus (COVID-19)

A Message from MTI Regarding Coronavirus (COVID-19)

UPDATED: 5th January 2022

We have gathered some information that we hope will help clarify our policies and inform your decisions moving forward. Please read and absorb all information on this page and continue to check back here for updates. We will continue to update our policies in line with changing Government advice. 

TO POSTPONE YOUR PRODUCTION:
Please complete the Cancellation/Postponement Request Form.

If you have already received hire materials from us, and in light of the on-going unique situation,  any additional rental fees that might be due as a result of postponing your production will be waived.

While we cannot anticipate every circumstance, we do not expect that any such rescheduling requests will be denied unless a proposed "new" performance date cannot be allowed due to a pre-existing restriction/production.

Please note: we are unable to postpone productions without specific information about your new performance schedule. Regretfully we cannot accept a proposed month - you must confirm your specific performance dates when requesting a postponement.

TO CANCEL YOUR PRODUCTION:
Please complete the Cancellation/Postponement Request Form.

All rental materials currently in your possession should be returned to our Hire Library within three weeks of your notification of cancellation. Rental materials that are not returned within three weeks of your notification of cancellation will be charged for at full replacement cost.

If your cancellation is enforced by mandatory/legal restrictions imposed by your government then any cancellation royalties that might be due will be waived. You will be liable for any/all hire fees and postage charges incurred.

For cancellations that are not enforced by mandatory/legal restrictions imposed by your government, please refer to your Performance Agreement for details regarding cancellation royalties due.

Deposit payments, minus any charges that might be due, will be refunded back to the debit/credit card used during the application process.

BROADWAY JUNIOR SHOWS:
Unfortunately, as per Clause 6 of your Performance Agreement, we are unable to offer a refund for purchases of Broadway Junior shows. We would be happy to assist you with rescheduling your production.